FAQ

General

About Rocketbook

Do I need a Rocketbook notebook to use the Rocketbook app?

Is Rocketbook patent protected?

Privacy

What is your privacy policy?

Shipping & Returns

What is your international shipping policy?

Where do you ship?

Will my country charge me customs fees or import duty tax?

What is your return policy?

Rocketbook App

Basics

What cloud services does Rocketbook support?

Does the app sync across devices?

Can I use the app to scan non-Rocketbook pages?

The app is taking up too much space. What can I do?

Can I configure the app to only send files when connected on wifi?

Does the app recognize handwriting and/or transcribe them into text?

Setting Up

How do I change my email address?

How do I change/reset my password?

How do I set up or change a destination?

The default scan file format is PNG. How do I change it to PDF?

What is "Bundle Notes" and how do I turn that on?

What is Auto-send and how do I set that up?

What are Zip Notes (for email only)?

Scanning

How can I ensure a high quality scan?

Can I scan a page in landscape mode?

Can I rename file names?

Reviewing Scans

Can I rotate my scanned pages?

Can I replace previous scans with updated scans of the same page?

Can I edit or annotate my scans?

Troubleshooting

The app is not picking up the page.

My scans are not showing up in my cloud destinations.

I sent my scans to my email address, but I don't see it.

My scans sent to iCloud are not syncing across my iPhone, iCloud.com, and Mac devices.

My scans are going to the wrong destination.

I'm having trouble setting up OneNote and/or my scans are not showing up in OneNote.

Notebooks & Pens

Notebooks

Can I get replacement pages?

Are there Rocketbook pages that I can customize?

Where are the Rocketbook Wave microwave instructions?

Do you offer notebooks that are smaller and/or larger than the Standard and Executive sized notebooks?

There are some "ghost markings" on my notebook pages after microwaving. What can I do?

What happens if I leave my Rocketbook Wave in the car on a very hot or cold day?

Pens

What kind of pens can I use with the Rocketbook Wave?

Do the Rocketbook notebooks come with penholders?