Rocketbook does not store any of your notes on our own servers. Your notes are either on your own device OR the cloud service you have sent your notes to. The only exception is when you send via email, as we pass the image file and meta data through a cloud service called Mandrill, which assembles the email. But even there, notes are not stored as they just pass through.
Connections to cloud services are dictated by those services APIs and they all use SSL encryption.
Purchases sent outside the United States may be assessed local taxes, duties, etc. upon arrival. The shipping firm that delivers the package may likewise impose additional brokerage fees or other surcharges as part of the customs and tax process. The recipient is responsible for paying all duties, taxes, fees, and international costs. Please review your country's import laws and fees before placing your order. If a shipment is lost, abandoned, or you refuse a shipment due to the local taxes or duties not being paid, Rocketbook will not issue you a refund for your order. Orders can be delayed due to verification or time of order being placed. Orders may be delivered in separate shipments.
All Rocketbook orders are shipped from the United States. Depending on your government policies, your government may charge you for receiving goods from the U.S. Thank you in advance for understanding that this policy and your obligation to pay customs is an issue between your country and its citizens. We cannot help any customer to avoid paying customs fees by providing inaccurate customs forms.
Currently, you cannot change your email address within the app. You have to uninstall the app, reinstall it, and then sign up with your desired email address. We are currently addressing this issue to make it easier to edit your email address within the app.
Currently, you cannot change or reset your password within the app. To do so, uninstall the app, reinstall it, and then tap "Reset Password" on the log in screen. You will receive an email shortly thereafter asking you to input your new password.
On the Icon Destinations screen, tap the symbol you'd like to connect. On the next screen, tap any of the cloud services you'd like to connect to and follow the proceeding authorization process. Be sure to save your settings.
A "zip note" is a computer file whose contents of one or more files that are compressed for storage or transmission. You can turn this setting on by going to Destination --> Change Destination --> Select the Email Icon --> Toggle "Zip Notes" on.
It's a setting that may help if you are bundling many scans together and simply want to archive them. Otherwise, it is not a setting that is necessary.
(Just to clarify, these are not the dots from the dot-grid pattern on the page.)
If you're seeing large discolored spots (most of the time, it has the shape of your phone), then that's caused by the shadow of an object (most of the time, it's the phone). When scanning, we suggest making sure that there aren't any shadows on the page. You can try turning on the camera flash to improve the lighting.
For iOS devices, we currently do not have the option to increase the image resolution. That being said, the default resolution is pretty good and the quality of scan will be good if scanned in the right environment.
For Android devices, you can increase the image resolution. We default to the lowest resolution in order to accommodate the wide variety of Android devices (some Android devices do not support higher resolutions). To increase your resolution, go to Settings --> Advanced Settings --> Resolution.
We use the firstname.lastname@example.org only as a sender address, which needs to be in our domain so that we can authenticate it. We can't send emails on your behalf (with your email address) without authenticating, as it would be spoofing your email address. We also cannot reach your inbox.
That being said, we wanted to clarify that we don't store or use any of your data. A sender address is needed to ensure that you will receive your notes.
Another option you can use is to send your notes by using the "Share" option in the Scan Details Screen (the screen after you tap on a the scan thumbnail). This will open the native mail client app on your device (in which you are already authenticated such as Apple Mail, Outlook, Gmail, etc.) and you will be able to send the notes using your email address as the sender.
If you have any other question or doubt please feel free to contact us at email@example.com.
Please ensure that the entire page (including the black border) is inside the camera screen and hold steady. In addition, position the page above the page, instead of at an angle, to better capture the image.
If you're in a poorly lighted environment, we suggest turning on your camera flash.
If all these conditions are met, the app will quickly pick up the image automatically. There is no need to press a button.
There are several reasons that this may occur. Before you reach out to us, try the following steps:
After you've scanned the page, did you tap the green checkmark at the bottom right of the screen?
Check your spam folder
Make sure that you sent the scan over a solid WiFi or cellular network connection.
Please note that there may be situations when emails take a little bit of time to show up in your inbox. This typically occurs if the email server is overloaded.
If you are sending scans to a corporate/business email account, please note that your corporate network settings may be blocking emails delivered by the email server we're using. If you do not see emails showing up in your corporate/business email accounts, please contact your IT or Network Administrator and ask them to whitelist the email service provider we use, Mandrill.
If you believe that none of the aforementioned issues affect your situation, please contact firstname.lastname@example.org.
Apple is a little more restrictive with connections to external services. They require us to create a private area inside iCloud. We create "Rocketbook" and all of your scans can go in to that folder or any subfolder. Apple doesn't let us access the rest of iCloud file system. You can create subfolders in there.
If you're having trouble syncing iCloud across devices, please try the following:
Sign out/sign back into iCloud Drive on the iOS device first
Then sign out/sign back into iCloud Drive on macOS
That has been shown to give iCloud the kick it needs to sync across devices.
To log out of iCloud on your iPhone, go to Settings --> iCloud --> Sign Out.
If you're still having trouble, please contact email@example.com.
When scanning, there are times when there is a light directly over your phone and notebook. This may cast a phone shadow on the notebook over the symbol area. This may cause the camera to think that extraneous symbols have been marked. We suggest finding an environment that minimizes shadows on the page.
In addition, there may be times when the ink is not completely erased from an unselected mark. Please be sure to erase that marking completely.
We updated the OneNote for iOS and Android in January 2017. If you're having trouble with the OneNote connection, it's likely because the connection between the Rocketbook app and OneNote needs to be updated. To do so, please do the following:
Go to Icon Destination and select the symbol affiliated with OneNote
On the Configure Destination screen, tap the OneNote symbol
On iOS -- tap "Switch Account" and "Remove All Accounts." On Android -- tap the top right corner and remove all accounts.
Re-login with your OneNote credentials to set up the connection
If you're having difficulty connecting to OneNote 365, please ask your IT admin to grant access to Rocketbook, so that it can connect to your notebooks. You can learn more about granting access/permissions here:
If you're still having trouble after this, please contact firstname.lastname@example.org.
If you're having trouble signing up, please make sure you have a valid email address.
If you're having trouble signing in, please make sure you input the correct email address. Watch out for extra spaces and typos like ".con" instead of ".com". If you forgot your password, you can reset your password on the Sign In screen.
If you have the Everlast (not the Wave), you can erase them by following directions here.
Directions have also been pasted below:
Make sure to write with Pilot FriXion ink. Any Frixion pen, marker, or highlighter will work with the Everlast. What won't work with Everlast is dry erase markers, so don't use them unless you want the writing to be permanent (trust us on this!)
Sync your pages with the Rocketbook App before you wipe them clean. We know, that one seems obvious. But you'd be surprised...
Moisten a cloth with water and wipe firmly to clean the ink off. The keyword here is moist. We know you probably hate that word, but it applies. Not sopping wet, not lightly sprayed, but damp. Wetting a towel or washcloth and squeezing out the excess water before wiping will do.
Give your page a few seconds to dry. Depending on how well you followed instruction number three, you may need it. After residual water evaporates off of the page, you may proceed to any other pages that need to be erased.
After microwaving the Rocketbook Wave, there may be some faint imprints caused by the pen when writing. Due to the nature of paper, indentations may occur. Nevertheless, we're constantly tinkering with new materials to find more durable material.