We are fully committed to helping our customers and want to take a moment to give an update regarding our current shipping and fulfillment statuses: GetRocketbook.com remains open, fulfilling and shipping all orders.
Rocketbook products are also available on Amazon.com, and have additional shipping options for Prime members.
Please see additional FAQ and helpful resources below.
Is Rocketbook fulfilling orders and shipping products?
Yes! We’re currently fulfilling and shipping orders that are placed on GetRocketbook.com.
How long will it take for my package to be processed?
All orders on GetRocketbook.com are being processed in 7-10 days, which is longer than our usual 1-3 day processing time.This does not necessarily mean you will receive your package in 7-10 days.
How long will it take for my package to be delivered?
Please note that after we process your package (which will happen within 7-10 days), it is sent to the USPS for shipping. We unfortunately do not have control over the USPS shipping times so please allow for shipping delays due to COVID-19. So while we can’t control the USPS’s delivery time, we can assure you that our process is staying up to speed.
For the most up to date information on the USPS shipping delays, please visit their site here: https://bit.ly/2YsGSAz
Who can I contact with questions about my order?
The Rocketbook team is available to answer all of our product and shipping-related questions. Here’s some ways to get in touch:
Thank you for your patience as we continue to work hard to get your orders to you as fast as possible.