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Need some help with your Rocketbook? Have questions about your order? Not to worry, we’ve got your back. Take a look at our frequently asked questions below. If you don’t see what you’re looking for or you need clarification, please don’t hesitate to contact us. We’re here to help!
Shipping Information
How long will it take for my order to arrive?
All orders are typically processed in 3-4 business days. Please note that we do not process orders on weekends or on recognized holidays.
For economy shipping, orders will typically arrive within 8-12 business days from the date of shipment.
For expedited shipping (UPS 3 Day), orders will typically arrive within 3 business days from the date of shipment.
Overnight orders must be placed before 11:30 AM ET in order for same-day shipment and next-day delivery.
Delivery arrival times are estimates only and may change based on order volume or other circumstances, like weather-related delays. Rocketbook does not take responsibility for carrier delays. You can track shipments on your Account Page. We appreciate your patience.
Do you offer free shipping?
We do offer free economy shipping on orders $50+ shipping within U.S.
Free shipping offers are applied to the order total after any promotions or credits are applied.
Free shipping is only available for orders shipped within the U.S.
Where do you ship?
Getrocketbook.com is Rocketbook's website primarily for the United States and Canada. To see where Rocketbook products are sold internationally, please visit this page.
What shipping methods do you use?
Expedited shipping options utilize UPS for all phases of delivery.
International shipping options vary by location, and will be presented at checkout.
For additional questions or assistance, please email us at hello@getrocketbook.com
My order just shipped out. How do I edit my address?
Once an order is placed, we try to fulfill orders as quickly as possible. Send us a note at hello@getrocketbook.com. We’ll do our best to catch your package before it hits the road!
Is my order subject to custom charges?
For non-US orders made on getrocketbook.com, there may be additional
brokerage fees or surcharges as part of the customs and tax process. In
addition, your government may charge you for receiving goods from the U.S.
depending on their policies. Please review your country’s import laws and
fees before placing your order as we cannot cover these additional fees or
provide inaccurate customs forms to avoid them. We also cannot issue a
refund for shipments that are lost, abandoned, or refused due to unpaid
local taxes/duties. Please be aware that orders can be delayed due to
verification or the time of the order being placed and may be delivered in separate shipments.
For additional questions or assistance, please email us at
hello@getrocketbook.com
ORDERS & RETURNS
How can I check on my order status?
Order confirmations and shipment confirmations are sent to the email you
checkout with. You can also check on your orders or make changes to
subscriptions by logging into your
Account Page.
If you need help tracking down an order, don't hesitate to reach out to us
at hello@getrocketbook.com
What is your return policy?
Unopened and unused products purchased on the Rocketbook website may be returned within 30 days of the original purchase.
Please note that returns may incur a restocking fee at the discretion of Rocketbook.
Holiday Returns
Orders placed between 11/13/23 and 12/24/23 will be eligible for return until January 15th, 2024.
How do I start a return?
To start a return, simply head to our Returns Page and enter your order information.
Do you offer product replacements?
We do not offer any warranties, nor do we offer replacements for wear and
tear or damage from standard use.
Unopened and unused products purchased on the Rocketbook website may be
returned within 30 days of the original purchase.
We also offer replacements for manufacturer’s defects and items damaged in
shipment, as determined by our support team.
If you believe you have received a defective product and may be eligible
for a replacement, please contact our team via email at
hello@getrocketbook.com.
Images of any defects and proof of purchase will be required.
PRODUCTS
How should I care for my Rocketbook?
For all Rocketbooks, with the exception of the Rocket Wave, follow these
instructions:
Cleaning: Wet your microfiber towel with a few drops of
warm water (but not too much) and wipe each page entirely. Remove any
excess ink with the dry portion of the towel. Alternatively, you can use a
spray bottle to mist the pages for faster results. You should aim to clean
pages on a monthly basis. However, it’s understood for certain use cases
that certain pages will be cleaned less frequently.
Protection: In order to protect your Rocketbook and
extend its life, you should adhere to the following:
- Avoid using the pen’s eraser. It can scratch the coating of the pages. If you do use it, use it gently to protect the pages.
- Avoid contact with oils, solvents, or lotions. This includes wet naps or disinfectant wipes. Using these substances on your Rocketbook could make it difficult to continue writing or may render it ineffective.
- Prevent the use of post-it notes or adhesives. This can cause damage to the film of the notebook.
- Invest in a Rocketbook Capsule. It is designed to protect your notebook from any damage. It also happens to be stylish and fashionable and has plenty of room for your Rocketbook supplies.
Can you use any pen to write in the notebook?
No. It is recommended that you use a FriXion pen for it to work properly. Other pens will not wipe off the page. It comes with a FriXion 0.7mm black pen, but you can use ANY Frixion pen, marker, or highlighter.
How long do the pens normally last?
This varies by the user and the density of your notes. If there is no ink left in the pen, then that’s the end of the life of that pen. You can extend the life of the pen by using a finer tip like 0.5mm. Alternatively, you can buy refills instead of replacing the pen.
The ink is also heat sensitive. If there is still ink left, try placing it in the freezer for an hour to get it writing again. You could also try moistening the tip in case the pen gets “stuck,” which happens from time to time.
GENERAL
What stores can I find Rocketbook products at?
Please check out our Store Finder page to locate the retailer closest to you that sells Rocketbook products.
Who can I contact with additional questions?
The Rocketbook team is available to answer all product and
shipping-related questions.
Here are some ways to get in touch: