Returns and Exchanges:
Unopened and unused products purchased on getrocketbook.com may be returned for an exchange or refund within 30 days. Customer is responsible for return postage.
To kickstart the return process, please send an email to firstname.lastname@example.org with "Return" or "Exchange" in the subject line as well as the order number and reason for return/exchange in the body of the email.
We are constantly looking to improve our products, so we'd love to hear your feedback. If you have any questions or suggestions, don't hesitate to email us.
When returning your product, please include a copy of your order receipt and send the item(s) to:
C/O Excelsior Integrated
10 Valley St #8
Lee, MA 01238
(If mailing via USPS, please also add PO Box 555 the address.)
Once we receive the item(s), we will return your money.
Please note that returns sent from outside the United States may be assessed local taxes, duties, etc. upon arrival. The shipping firm that delivers the package may likewise impose additional brokerage fees or other surcharges as part of the customs and tax process. The recipient is responsible for paying all duties, taxes, fees, and international costs. Please review your country's import laws and fees before placing your order. If a shipment is lost, abandoned, or you refuse a shipment due to the local taxes or duties not being paid, Rocketbook will not issue you a refund for your order. Orders can be delayed due to verification or time of order being placed. Orders may be delivered in separate shipments.